Have Piece of Mind With Our Energy Risk Reversal Guarantee

What is guaranteed

We guarantee the energy production of the system we install.

What isn’t guaranteed

We don’t guarantee monetary savings from a customer’s energy bill.

Why monetary savings are not guaranteed

The reason we don’t guarantee monetary savings is that there are too many variables outside of our control.

For example, we do not control the price that your electricity company charges you for the energy you use from the grid. As prices increase, even if your solar system is producing optimally, and your energy consumption behaviour remains the same, your bill will likely increase.

We also have no control over how much energy you are consuming, and when you are consuming it. Many things can impact usage, like more people living at home, a change of jobs, new appliances, having a baby, kids starting school, kids growing into teenagers, etc.

How the guarantee works

At the end of each year, we will calculate the energy production of your solar system, considering any losses from DC to AC conversion and shading. We will use industry-standard methods to estimate these losses, which will be communicated to you at the contract’s start. 

Upon calculating the energy production for the year, if the system hasn’t produced the guaranteed amount of energy, we will refund the difference in kW’s multiplied by the average feed-in tariff (FIT) rate available in the state of residence at the time of concern. 

How long the guarantee lasts

We will undertake an annual calculation for a period of five years, starting from the date of installation. 

How to be eligible for the guarantee

To be eligible for the guarantee, customers must

1. Perform regular maintenance on their solar system, including cleaning the solar panels, checking connections, and replacing parts as needed. Lamora Energy will not be responsible for any reduction in energy production caused by a neglected system. Regular maintenance refers to quarterly checks and annual cleanings, as well as any necessary repairs or replacements. 
2. Ensure that no objects, structures or vegetation are installed or allowed to shade or obstruct the solar panels. If any shading or obstruction occurs, Lamora Energy will not be responsible for any reduction in energy production.
3. Maintain an active and reliable internet connection to the inverter portal for the guarantee period. The inverter portal provides Lamora Energy with accurate real-time data on energy production and system performance, which is necessary to determine if the guaranteed production level has been met.
4. Report any performance issues to Lamora Energy within 14 days of identification so that we can address the issue as quickly as possible.
5. Obtain prior written approval from Lamora Energy before making any alterations to the solar system.

When the guarantee becomes invalid

• The customer fails to appropriately maintain the system.
• The level of shading and/or obstruction of the solar panels has increased since the installation date.
• There is a lack of data to calculate production levels due to an inverter being disconnected from the internet.
• The customer fails to report known issues promptly.
• The customer makes unapproved alterations to the solar system.
• The customer’s energy network limits the export, throttling the inverter, and reducing the system capacity to generate 
• The customers energy provider has set their voltage high, and the customer experiences over-voltage.